Customer Loyalty

Customer Loyalty

What is a Customer Loyalty Program?


Sustainable growth demands customer loyalty. Long-lasting success for any business requires identifying, incenting and retaining the most loyal and valued customer relationships. We create unique loyalty programs that locate and reward your most valued customers, converting them to powerful brand advocates.

Program Features


Gamification

Customers can participate in a variety of engaging games, including: Point Rewards, Instant Prize Games and Sweepstakes

Endless Catalogue Options

Our proprietary Catalogue management system automatically keeps exciting and dynamic reward choices up-to-date

Customer Tracking

Track customer loyalty activity with detailed engagement & redemption reports.




How Does It Work?

How Does It Work?


The average household belongs to 12 loyalty programs. With this in mind, marketers must develop unique customer loyalty experiences that distinguish your brand from the crowd. Our programs are designed to identify and reward your most valued customers. Programs may be built with a combination of features and functions, including:

  • Customised program web site
  • Automated / real-time award issuance based on transaction data
  • Automated award notifications and program updates
  • Mobile friendly user interface
  • Customised awards Catalogue and comprehensive program management and reporting tools to track performance




What Is The Impact?

What Is The Impact?


According to a recent study published by MarketingProfs, loyal customers accounted for 20% of the customer base of participating companies [1]. The same case study found that the same 20% of loyal customers are responsible for 80% of the revenue generated. Considering the costs of new customer acquisition and the value of loyal customers, Companies without an engaging and sustainable loyalty program are at a competitive disadvantage.

Some of our clients


  • Best Collateral

  • Neteller

Contact


Please use the Contact Form to contact us with any non-support or non-program sales related issues. We typically try to respond by email first, then by phone.

UK/London Office



79A Elderfield Road
London
E5 0LE
United Kingdom
Tel. +44 (0)7968 028184

US/Dallas Office



100 North Central Expressway
Suite 1120
Richardson, TX 75080
ph (888) 826-0783

Take a Tour


Interested in seeing how Online Rewards has helped clients create award winning incentive and loyalty marketing programs?



Online Rewards screenshot
A brief tour with one of our Program Design Consultants will demonstrate how our unique approach helps clients achieve their incentive and loyalty marketing program goals.